Legal

Refund Policy

Last updated: 07 October 2026

This Refund Policy explains when and how AIREVO TECHNOLOGY ("Airevo", "we", "us") refunds payments for our subscriptions, app licences and project services. It forms part of our Terms and Conditions. Please read it before you buy.

1. Who We Are

  • Business name: AIREVO TECHNOLOGY
  • Registration No. (SSM): 202503308559 (003793892-P)
  • Registered address: Lot 822, Kampung Pulau Lima, 16800 Pasir Puteh, Kelantan, Malaysia
  • Email: contact@airevo.my
  • Phone / WhatsApp: 017 8366 950

2. Your Statutory Rights

Nothing in this policy excludes, restricts or modifies any right or remedy you have under Malaysian law that cannot lawfully be excluded, including under the Consumer Protection Act 1999, the Consumer Protection (Electronic Trade Transactions) Regulations 2012, the Contracts Act 1950 and the Sale of Goods Act 1957. Where this policy conflicts with those rights, the law prevails.

Our products are business software. Where you buy them for the purposes of a business, the Consumer Protection Act 1999 may not apply to you, and your rights are governed by this policy, our Terms and Conditions, any signed agreement or quotation, and the Contracts Act 1950.

3. Free Trials

Many of our plans start with a free trial that requires no payment. Because nothing is charged, there is nothing to refund. If you do not wish to continue, cancel before the trial ends and you will not be billed.

4. Subscription Plans and Add-on Modules

Monthly billing

Monthly fees are charged in advance and are not refundable once the billing period has started. You may cancel at any time; your access continues until the end of the period you have paid for and you will not be charged again.

Yearly billing

If you cancel within 14 days of your first yearly payment for a plan, we will refund that payment in full. After 14 days, yearly fees are not refundable, but your access continues until the end of the paid year.

Lifetime plans

Lifetime purchases may be cancelled for a full refund within 14 days of payment. After that they are non-refundable.

Add-on modules and upgrades

Add-on modules follow the billing cycle of the plan they are added to and are covered by the same rules above. When you downgrade or remove a module, the change applies from your next billing period and no partial refund is given for the current one.

Renewals

Subscriptions renew automatically unless cancelled. If a renewal has been charged and you have not used the service in the new period, contact us within 7 days of the renewal date and we will refund that renewal.

5. App Licences and Serial Keys

A desktop or mobile app licence may be refunded in full within 14 days of purchase, provided the serial key has not been activated on any device. Once a serial key has been activated, the licence is non-refundable, except as set out in section 7.

6. Website, Development and Project Services

Custom development, website, implementation, data migration and training work is governed by the quotation or agreement you accept, which prevails over this section if there is any difference. Unless that document says otherwise:

  • A deposit is applied first to work performed and costs committed up to the date of cancellation. Any unused balance of the deposit is refunded.
  • Milestone payments for deliverables you have accepted are non-refundable.
  • If you cancel a project before work has started, we will refund your payment in full.
  • If we are unable to deliver the agreed scope, we will refund the amount paid for the undelivered portion.

7. Faults, Service Failure and Billing Errors

We supply our services with reasonable care and skill and expect them to be fit for the purpose described. If a paid product has a material defect, or a paid service is unavailable for a substantial part of a billing period because of a fault on our side, tell us. We will first try to fix the problem within a reasonable time. If we cannot, we will refund, on a pro-rata basis, the fees for the period or the part of the product affected.

If you are charged twice, charged the wrong amount or charged after a valid cancellation, we will refund the incorrect amount in full.

8. What Is Not Refundable

  • Change of mind after the refund periods set out above.
  • Unused time remaining in a billing period, except where this policy says otherwise.
  • Third-party costs we pay on your behalf and cannot recover, such as domain registrations, SSL certificates, hosting, app store fees, SMS or WhatsApp messaging credits and payment gateway charges.
  • Usage-based credits that have already been consumed.
  • Accounts suspended or terminated because of a breach of our Terms and Conditions, except for any amount the law requires us to return.

9. How to Request a Refund

Email contact@airevo.my from the email address on your account, with:

  • your company name and account email;
  • the invoice or receipt number; and
  • the reason for your request.

We will acknowledge your request within 3 working days and give you our decision within 14 days. If the request is approved, we will refund to your original payment method (or to a Malaysian bank account in your name where that is not possible) within 14 working days of approval. Your bank may take additional time to credit the funds.

10. Amount, Currency and Tax Documents

Refunds are made in Ringgit Malaysia (RM) for the amount you paid, including any tax charged on it. We do not deduct payment processing fees from a refund made because of our error. Where required, we will issue a refund note or credit note, including an e-Invoice under the Lembaga Hasil Dalam Negeri Malaysia (LHDN) e-Invoice system, and any original invoice will be adjusted accordingly.

11. Chargebacks

Please contact us before disputing a payment with your bank or card issuer, so that we can resolve it quickly. While a chargeback is open, we may suspend the related account.

12. Disputes

If you are not satisfied with our decision, please write to us and we will review it. Consumers may also file a claim with the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia), or seek assistance from the Ministry of Domestic Trade and Cost of Living (KPDN). This policy is governed by the laws of Malaysia.

13. Changes to This Policy

We may update this policy from time to time. The version in force on the date of your payment applies to that payment. The date of the latest update is shown at the top of this page.

14. Contact Us

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